At ACTIVILONG PARIS, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase from our store.

1. Information We Collect

We may collect the following types of personal data:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely)

  • IP address and browsing behavior

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate with you about your order or inquiries

  • Send promotional emails (only if you opt-in)

  • Improve our website and user experience

  • Prevent fraud and ensure website security

3. Sharing Your Information

We do not sell or rent your personal data. We may share your data only with:

  • Trusted payment gateways (e.g., PayPal, Stripe)

  • Shipping and logistics partners

  • Legal authorities, if required by law

All third parties are required to protect your data in accordance with this policy.

4. Data Security

We take reasonable precautions to protect your data, including secure socket layer (SSL) encryption and secure hosting platforms. However, no method of transmission over the Internet is 100% secure.

5. Cookies

We use cookies to:

  • Analyze website traffic and usage

  • Improve site performance and marketing

  • Store your preferences

You can manage or disable cookies through your browser settings.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt out of marketing communications at any time

 

7. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last updated” date.

 

  • return policy
  •  
  • Timeframes: 14 days for
  • returns/exchanges, 30 days for defects.
  • Condition: Items must be in original condition, with tags, and unopened packaging.
  • Exceptions (Non-Returnable): Underwear, lingerie, swimwear, cosmetics, opened hygiene items, and customized items are generally not returnable.
  • Shipping/Fees: Shipping fees and cash-on-delivery fees are typically non-refundable. Customers often pay return shipping unless the item is defective.
  • Refund Methods: Credit card payments are refunded to the same card, while cash on delivery (COD) is often refunded as bank transfers, store credit, or vouchers.